It is up to you as CEO to calm the chaos and focus your organization’s people and resources on values-based value creation.
Considering the number and scope of the decisions you have to make these days, it’s probably not even humanly possible to look at everything being brought to you. The reality is that the important, urgent issues being thrown at you are not going to stop. The emotions being stirred up are not going to subside quickly. Spreading yourself thin to cover everything won’t get you or your company far in this day and age. What you need is leverage.
Now is the time to step back, think long and hard about what you and your organization really need to be taking on, and focus on that.
The CEO’s Focusing Tool
Everywhere you turn, new problems are rampant, and expectations of fast solutions are high. You may be dealing with fallout from the pandemic and George Floyd’s murder. At the very least, you’re most likely working around some combination of shelter-in-place orders and border restrictions, protests and supply shortages, furloughs, and government aid.
People are looking to you as the CEO to create positive change. According to Edelman’s 2020 Trust Barometer Survey, 92% of their 34,000 respondents believe that it is critically important for you to take a stand and speak out publicly about training for tomorrow’s jobs, income inequality, diversity, climate change, and immigration. Seventy-four percent think you should take the lead on these issues and not wait for the government.1
The challenge is that, even in the best of times, organizations, like individuals, naturally tend to spread a lot of energy in all directions and waste a lot of time. No one can afford to do that right now.
Whether your enterprise is flourishing, suffering, or relatively neutral in the current environment, you and your CFO need to figure out how the company can create as much value as possible before existing competitors or nimble startups nab market share. You and your CHRO somehow need to identify, (re)deploy and manage the talented individuals who will drive the creation and protection of that value. And all three of you together need to quantify and mitigate the risks in these critical talent deployments and in hot-button issues like inclusion and safety.
When I was CHRO at ING Group (before the pandemic), I worked with Sandy Ogg and his team using the Talent to Value methodology, which tightly links talent decisions to value creation for the company. The process made it very clear in our minds that we had spread our people thinly over far too many priorities that did not significantly contribute to our company’s value agenda. I have since joined Sandy's team at CEO Works and have been working with organizations on enhancing company value by implementing the key concepts and best practices of Talent to Value.
In the coming weeks, I’ll be sharing the insights I have gained into the underlying principles of this contemporary approach, along with my observations as to how these principles can evolve our HR practices to meet today’s challenges.
1 Edelman Trust Barometer 2020 Global Report, Pp. 17 and 27. Accessed June 26, 2020 at https://bit.ly/3exRd3r.