If you’re a CEO, chances are somewhat slim that you know exactly which roles in your organization are absolutely critical to realizing your company’s value agenda, who you have in them, and how well they are doing. Often CEOs believe their job is to set direction and strategy, to orchestrate execution and manage performance. Talent is largely the domain of human resources and the CHRO; value is predominantly the domain of finance and the CFO. Or are they? Rarely do we three C-suite leaders—the CEO, CFO and CHRO—come together to flag the specific roles in our company that drive value. And even if we do, it is even more rare that we monitor the incumbents in those specific roles for their contributions to value, their level of engagement, and their capacity. Yet their contributions are what we are relying on to secure our performance today and make future growth possible.
Ever since my ﬁrst day at work, I’ve been aware of the importance of leadership to making things happen in time. As a Coast Guard line ofﬁcer back in the 1970s, I witnessed the impact of a leader’s decisions in life-and-death scenarios on a daily basis. More than once, I found myself wondering what lives might have been saved if I could have seen the bigger picture sooner and mobilized our team to be a bit sharper, a bit more faster and agile in their responses. For the last three decades, I’ve seen that it’s the same in business.